Terms and Conditions
Please note: Your order placed would be delivered on the specified date. The
time mentioned would be on best effort basis but there would be no time
commitment. We can commit the delivery on a particular date as given in the
1. For non-perishable commodities, respective brand owners will be
responsible for the quality of product.
2. The perishable commodities displayed on the site and the actual products
delivered will be similar and may not be exact replicas as these items are
hand-made and can vary. However, in all such cases the quantity specified in
the order will be provided as desired.
3. If ordered flowers / cake /sweets / chocolates are not available in the
respective city or town, we shall deliver alternate flowers / cake /sweets
of desired quality and equal to (or greater than) order value.
4. Delivery schedule varies between same day delivery to delivery within
three business days depending on the destination city or town. In all major
cities we can deliver on the same day and within three business days in all
other places. If the desired delivery date is not available in the order,
then order shall be delivered within 1 business day for class 'A' cities and
3 business days for class 'B' cities of receipt of the order (Refer
locations for more details).
5. Delivery of certain branded items may not be possible/delayed under
certain un-controllable circumstances such as product is not available in
the market or discontinued by the manufacturer. In such cases, similar
product, nearest to the description shall be delivered. Conformance would be
seek from the customer for the same through e-mail. However, if there is no
response from the customer within 24 hrs., it shall be assumed that s/he has
agreed to the delivery of the alternate product. However sometimes due to
time constraint, it is not possible to seek the confirmation from the
customer. In those situations, the item would be delivered as per clause 3
as given above.
6. No claim of whatsoever nature under any circumstances will be tenable
other than the claim for 100% refund of payment made. All such claims if
any, are to be raised within 24 hours of delivery /non-delivery.
7. The owner of the site retains the right to refuse any order
8. All claims are subject to the jurisdiction of Court at Jaipur, India
9. Request for cancellation of confirmed order can be made up to 1 day prior
to the delivery date. You can send cancellation request at firstname.lastname@example.org
10. If the shipping address is incorrect and recipient is also un-reachable
OR if no one is available to accept the delivery of the perishable gift item
(when delivery attempt is made) then in such cases the order will be assumed
as executed & no refund will be made.
11. While placing an order, please provide us with the following information
for delivery at Hotel / Hospital.
Full address of the hotel.
Telephone number of the hotel.
Name of Tour company, if applicable.
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.
12. If there is no one available at the shipping address (to accept the
delivery of your order) at the time of delivery, the order will not be
considered late. Hence in such cases, no refunds, cancellations, liability
can be made.
13. If the recipient has not checked in at the hotel on the delivery date,
the order will be left at the reception & the order will be assumed as
executed. If the person has checked out of the hotel by delivery date, the
order will be assumed as executed & no refund will be made in such cases.
14. If Flowersindiaonline.com ("Bagiya") is unable to deliver your order,
then complete refund will be made. We shall not be liable for any other
charges, loss of profits, emotional stress or any other liability etc.
caused due to non-delivery.
15. Quantities/ sizes specified on the site are indicative in nature and
hence there can be slight variations in the delivered item, depending on the
availability of the gift items.
16. Flowersindiaonline.com ("Bagiya") has taken every care for the accuracy
of the information provided in the site. It has exercised due diligence in
providing the latest products/information. However, Apex Flower Mart or its
employees or its affiliates are not responsible for the loss or damage
caused to any of the users due to the information inadvertently provided in
the site. Discount Offers, if any are not applicable on Gift Coupons.
17. The delivered item for the product categories 'Watches' and 'Apparels'
may/ may not be exact replica of the images shown on the website (depending
on the availability of the ordered gift item). Hence in such a case the
delivered gift item for these 2 product categories (i.e. Watches and
Apparels) shall be similar/ close-replica to the image shown for the ordered
18. For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may
not be able to assure the delivery to the bride and/or bride-groom because
of non-accessibility of our delivery team to the couple. However, we shall
ensure that the delivery is made to one of the responsible member of host.
Also, if possible we shall provide you with the name of the recipient
through our order confirmation mail.
19. Genunity of information & interest of making payments:
The customer promises that the information provided to
Flowersindiaonline.com ("Bagiya")s is true, correct and accurate. The
customer also agrees to pay all charges incurred by them and users of your
account and credit cards or other payment mention at prices in effect when
such charges are incurred.
The customer agrees to defend indemnity & hold Flowersindiaonline.com ("Bagiya")s
and its affiliates harmless from all liabilities & expenses including
attorneys fee related to any violation of this agreement by them and also
for the use of the services or transmission of any message or information by
them Flowersindiaonline.com ("Bagiya") may modify this agreement from time
to time without giving any prior information.
(For Choice of Gift Items, Choose from 'GIFT ITEMS' List in Left Panel)